Warm, professional, and entirely focused on you. We provide person-centred disability support across Australia to help you live confidently and independently.
Our Philosophy
A partnership built on Trust & Respect
At Premium Care Support Services, we see beyond the diagnosis. We focus on your strengths, your goals, and your personality. By taking a deeply human, person-centred approach, we ensure that the care you receive feels natural, encouraging, and highly professional.
Hand-picked, empathetic support staff
Tailored plans that evolve with your goals
Absolute commitment to your independence
Our Capabilities
Support designed for your lifestyle
Comprehensive, flexible NDIS services tailored to help you maintain your routine, explore the community, and manage your health.
Daily Living Support
Assistance with personal care, meal preparation, and household routines to keep your home running smoothly.
Community Access
Social engagement, civic participation, and support to pursue your hobbies and build meaningful friendships.
Respite (STA)
Short-term accommodation providing a restorative break in a supportive, premium environment.
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Our Services
Discover the full range of supports available beyond in-home care.
Core Supports
Daily Living Support
Maintain your routine and independence in the comfort of your own home with our dedicated assistance.
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Accommodation
Respite Care (STA)
Take a break in a supportive environment. Essential rest for primary carers and skill building for participants.
Explore Service
Social Engagement
Community Access
Facilitating active involvement in local events, hobbies, and social groups to build meaningful connections.
Explore Service
Clinical Care
Community Nursing
Complex care requirements managed seamlessly by our AHPRA-Registered Nurses directly in your home.
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Mobility Support
Travel & Transport
Safe, assisted transport to appointments and travel training to help you navigate public transport systems.
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Capacity Building
Support Coordination
Unlock the full potential of your NDIS plan. We help you negotiate with providers and manage your budget.
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Recovery Support
Stroke Rehabilitation Support
At Premium Care Support, we understand that recovering from a stroke can be physically and emotionally challenging. Our support workers assist clients with daily living tasks, mobility, personal care, and community engagement while working alongside families and healthcare professionals to support recovery and independence.
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Where We Operate
Providing Premium Support Across Australia
We are proud to offer our comprehensive disability support services in multiple major regions, ensuring consistent, high-quality care wherever you need it.
New South Wales
Victoria
Queensland
Kind Words
What Our Community Says
Real feedback from participants, families, and professionals who trust Premium Care Support Services.
"
The Premium Care team have been nothing short of amazing. They matched my brother with a support worker who genuinely shares his interests. It feels like he’s spending time with a friend.
S
Sarah M.
Family Member
"
As a Support Coordinator, finding reliable, high-quality providers is tough. Premium Care always goes above and beyond to ensure our clients' goals are actively met.
D
David L.
Support Coordinator
"
I moved into one of their SIL homes 6 months ago. The house is beautiful, my housemates are wonderful, and the staff treat me with complete respect and dignity.
E
Emma T.
NDIS Participant
Ready to experience the Premium Difference?
Whether you're looking for daily support, clinical nursing, or a place to call home, our team is ready to listen and organise a plan that fits your life perfectly.
Home/Services
Our Services
Comprehensive NDIS support designed to elevate your lifestyle.
Core Supports
Daily Living Support
Maintain your routine and independence in the comfort of your own home with our dedicated assistance.
Explore Service
Accommodation
Respite Care (STA)
Take a break in a supportive environment. Essential rest for primary carers and skill building for participants.
Explore Service
Social Engagement
Community Access
Facilitating active involvement in local events, hobbies, and social groups to build meaningful connections.
Explore Service
Clinical Care
Community Nursing
Complex care requirements managed seamlessly by our AHPRA-Registered Nurses directly in your home.
Explore Service
Mobility Support
Travel & Transport
Safe, assisted transport to appointments and travel training to help you navigate public transport systems.
Explore Service
Capacity Building
Support Coordination
Unlock the full potential of your NDIS plan. We help you negotiate with providers and manage your budget.
Explore Service
Services/Daily Living Support
Daily Living & In-Home Support
Empowering you to live independently in the comfort of your own home.
Core Support
Assistance tailored to your daily routine
Your home is your sanctuary. At Premium Care Support Services, we provide respectful, unobtrusive assistance designed to help you maintain your lifestyle and independence without taking over.
Whether you require a few hours a week to help with heavy chores, or comprehensive daily assistance covering morning routines and meal preparation, our tailored plans adapt completely to you.
What's Included
How we can assist you
Personal Care
Dignified assistance with showering, dressing, grooming, and personal hygiene.
Household Tasks
Help with cleaning, laundry, organising, and maintaining a safe, tidy environment.
Meal Preparation
Planning and cooking nutritious meals suited to your dietary requirements and tastes.
Medication Support
Prompting and supervised administration of daily medications to ensure your health.
Companionship
Friendly conversation, shared hobbies, and a trusted presence in your home.
Overnight Support
Active night or sleepover shifts to provide reassurance and assistance 24 hours a day.
Services/Respite (STA)
Respite Care (STA)
A welcoming retreat to recharge, learn, and grow.
Accommodation
A refreshing break for you and your carers
Short-Term Accommodation (STA) provides funding for support and accommodation for a short time away from your usual home. It covers the cost of your care in another place for up to 14 days at a time.
Our Respite homes feel like a premium holiday retreat. They are fully accessible, beautifully furnished, and staffed by our expert team who organise fun activities, skill-building sessions, and community outings during your stay.
Benefits
Why choose our Respite Homes?
Skill Development
Use your stay to learn new independent living skills like cooking or budgeting in a safe environment.
Social Connection
Meet new people, participate in group activities, and build friendships during your getaway.
Carer Wellbeing
Provide your informal supports and family members the time they need to rest and recharge.
Services/Community Access
Community Participation
Engage, explore, and build meaningful connections.
Social Engagement
Be an active part of your community
Being connected to your local community is vital for emotional wellbeing. We provide the support necessary for you to confidently access social, civic, and recreational activities that interest you.
Whether you want to join a local sports club, attend art classes, volunteer, or just enjoy a coffee at your favourite cafe, our support workers are there to facilitate a safe, enjoyable experience.
Arts, Culture & Learning
Pursue your passions. We support visits to museums, galleries, concerts, library sessions, and enrolment in adult education or creative workshops (like pottery or music).
Sports, Fitness & Recreation
Stay active and healthy. We can accompany you to the gym, local swimming pool, adaptive sports leagues, or even just for a relaxing walk in the botanical gardens.
Services/Community Nursing
Community Nursing Care
Expert clinical care delivered with compassion in your home.
Clinical Excellence
High-level care without leaving home
For participants with complex medical needs, our team of AHPRA-Registered Nurses provides specialized, NDIS-funded clinical care. We believe that receiving medical support shouldn't mean sacrificing the comfort and familiarity of your own home.
We work collaboratively with your GP, specialists, and allied health professionals to ensure a seamless, holistic approach to your health management.
Our Clinical Services
Comprehensive Nursing Care
Complex Wound Care
Management of chronic wounds, pressure injuries, and post-surgical dressing.
Catheter Care
Safe insertion, monitoring, and ongoing management of urinary catheters.
PEG & Enteral Feeding
Specialised support for gastrostomy tubes and nutritional management.
Diabetes Management
Blood glucose monitoring, insulin administration, and education.
Medication Management
Administering complex medications including subcutaneous injections.
Continence Management
Assessments, planning, and stoma care to ensure dignity and hygiene.
Respiratory Support
Assistance with CPAP/BiPAP machines, tracheostomy care, and oxygen therapy.
Palliative Care
Compassionate end-of-life care focusing on comfort and pain management.
Services/Transport
Travel & Transport Assistance
Ensuring you can safely access your community and appointments.
Mobility Support
Breaking down barriers to movement
We believe that mobility equals freedom. Our travel and transport services are designed to ensure you can attend medical appointments, commute to work or study, and engage in social activities without the stress of logistics.
Our fleet is fully accessible, and our drivers are trained support workers who can assist you from door-to-door, ensuring a safe and comfortable journey every time.
Capacity Building: Travel Training
Beyond simply driving you, we empower you to travel independently. Our capacity-building travel training teaches you how to read timetables, plan routes, use ticketing systems (like Opal or Myki cards), and safely navigate public transport networks.
Route planning and navigation
Understanding public transport safety
Building confidence for solo travel
Services/Coordination
Support Coordination
Expert guidance to help you navigate and maximize your NDIS plan.
Plan Management
Unlock the full potential of your funding
The NDIS can be complex and overwhelming. Our dedicated Support Coordinators act as your personal guide, helping you understand your plan, find the right local providers, and manage your budget effectively to ensure you reach your long-term goals.
We work completely independently, meaning our only priority is connecting you with the best possible services for *your* unique situation, whether they are provided by us or external organisations.
Levels of Support
How we coordinate
1
Support Connection
Short-term assistance to help you get started with your plan, understand your funding, and make initial connections with service providers.
2
Support Coordination
Ongoing support to build your capacity. We help you design support approaches, resolve service delivery issues, and prepare for plan reviews.
3
Specialist Coordination
Higher level support for participants with complex situations. Managing multiple stakeholders, crisis resolution, and mitigating risks in your care environment.
Services/Stroke Rehabilitation Support
Stroke Rehabilitation Support
Compassionate support to help you rebuild confidence, independence, and daily routines after stroke.
Recovery Support
Supporting your journey toward recovery and independence
At Premium Care Support, we understand that recovering from a stroke can be physically and emotionally challenging. Our support workers provide compassionate, practical support that helps clients regain confidence and maintain dignity throughout recovery.
We assist with daily living tasks, mobility, personal care, and community engagement while working alongside families and healthcare professionals to support each client’s recovery goals and independence.
Home/Accommodation
Supported Independent Living
A place to call your own, with the exact support you need.
Your Home
Live Independently with Confidence
Supported Independent Living (SIL) provides funding for support workers to help you with daily tasks around the home. It is designed for individuals who require higher levels of daily support but wish to live as independently as possible.
At Premium Care Support Services, our SIL properties are more than just houses; they are true homes. We carefully match housemates based on compatibility and interests, ensuring a harmonious and enjoyable living environment.
Who is SIL for?
SIL is best suited for participants who have high support needs requiring a significant amount of help throughout the day, including overnight support.
Features
What we provide in our SIL Homes
24/7 Personalised Support
Continuous care, including sleepover or active overnight shifts, ensuring safety and peace of mind at all times.
Household Management
Collaborative assistance with cooking, cleaning, laundry, and grocery shopping to build daily living skills.
Social Harmony
Careful housemate matching to foster friendships, mitigate conflicts, and create a positive home culture.
Accommodation
Premium SIL Homes
Comfortable, supportive homes designed for independence, accessibility, and quality care.
Explore Our SIL Accommodation
Discover a welcoming home environment with tailored support designed around your needs.
Home/About Us
About Us
Dedicated to providing the premium standard of disability care.
Our Story
Driven by Compassion
Premium Care Support Services was established with a singular vision: to elevate the standard of disability support in Australia. We noticed a gap between generic care and truly person-centred, premium support, and decided to fill it.
Our organisation is built on the belief that every individual deserves to be treated with absolute dignity and respect. We don't just assign support workers; we match personalities, ensuring that the care you receive feels natural, encouraging, and highly professional.
Our Principles
The Values That Guide Us
Empathy First
We approach every situation with genuine understanding, ensuring our participants feel heard and valued.
Empowerment
Our focus is always on building capacity and independence, rather than creating reliance.
Excellence
We maintain the highest clinical and professional standards across all our services and staff training.
Inclusivity
We celebrate diversity and create culturally safe spaces for participants of all backgrounds.
Home/NDIS Guide
Understanding the NDIS
Your guide to the National Disability Insurance Scheme.
The Scheme
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is the Australian Government's way of providing support to Australians with disability, their families, and carers. It is designed to provide funding directly to individuals, giving you choice and control over the services you receive.
Premium Care Support Services operates strictly under NDIS quality and safeguard frameworks, ensuring you receive compliant, high-tier care.
Funding
Funding Categories
NDIS funding is generally split into three main purpose categories. We can assist you across all three.
Core Supports
Assistance with everyday activities, your current disability-related needs, and working towards your goals (e.g., Daily Living, Transport, Consumables).
Capacity Building
Support to build your independence and skills to help you reach your long-term goals (e.g., Support Coordination, Improved Living Arrangements, Health & Wellbeing).
Capital Supports
Funding for higher-cost pieces of assistive technology, equipment, and home or vehicle modifications.
Home/FAQs
Frequently Asked Questions
Clear answers to help you navigate your support journey.
Who is eligible for the NDIS?
To be eligible, you generally need to be under 65 years old at the time of application, an Australian citizen or permanent resident, and have a permanent disability that significantly affects your daily life. Early intervention requirements also exist for children.
How do I manage my NDIS funds?
You have three choices: Self-managed (you handle the invoices and claims), Plan-managed (a registered plan manager handles the financials for you), or NDIA-managed (providers claim directly from the NDIS portal).
What doesn't the NDIS cover?
NDIS funding doesn’t cover general everyday living expenses that people without disability would be required to pay, such as rent, groceries, mobile phone bills, or movie tickets.
Do you charge above the NDIS price guide?
No, Premium Care Support Services adheres strictly to the NDIS Pricing Arrangements and Price Limits. We do not charge gap fees for standard NDIS supports.
Can I choose my support workers?
Absolutely. We believe compatibility is key to premium care. We consult with you regarding your preferences and arrange meet-and-greets to ensure you are comfortable with your team.
How quickly can services start?
Once we receive your signed Service Agreement, we can generally commence services within 48 to 72 hours, depending on the complexity of your needs and staff availability in your area.
Can I change providers if I'm not happy?
Yes. The NDIS is all about choice and control. If you are ever unsatisfied with a provider, you have the right to cancel your service agreement (subject to notice periods) and switch to a provider that better meets your needs.
Home/Contact
Get in Touch
We're here to answer your questions and organise your support.
Phone
0410 984 943
Email
contact@premiumcaresupport.com.au
Business Hours
Mon - Fri: 8:30am - 5:00pm
Send us a message
Home/Careers
Careers
Join a team dedicated to making a tangible difference.
Opportunities
Current Vacancies
We are actively looking for compassionate, skilled professionals to join our growing team across Australia.
Full Time
Disability Support Worker
Provide premium in-home and community support to NDIS participants. Relevant Cert III required.
📍 Parramatta, NSW
Part Time
Registered Nurse
Deliver community-based clinical care, complex wound management, and health assessments.
📍 Melbourne Metro, VIC
Contract
Support Coordinator
Assist participants in implementing their NDIS plans, connecting them with vital community services.
📍 Brisbane, QLD
Don't see your perfect role?
Send your resume to careers@premiumcaresupport.com.au and we'll keep you in mind for future opportunities.
